Case Study: ConnectWise achieves seamless integration across four business units with Nintex Promapp

ConnectWise seamlessly integrates multiple business units using Nintex Promapp

ConnectWise, a global provider of software for technology solution providers, faced operational friction after bringing four formerly separate business units together (Automate, Sell, Control, Manage). Disparate processes, duplicated documents and process variations left “seams” in workflows, cluttered libraries and slowed change management across the organisation.

They adopted Nintex Promapp integrated with SharePoint for simple, visual process management, training staff and using a feedback-driven improvement cycle. The result: close to 1,500 processes captured, more than 100 staff using the tool weekly, an expected 75% reduction in library size, one‑click propagation of changes across variants, faster modifications and better communication — delivering a streamlined system that serves nearly 1,000 colleagues.

ConnectWise

Robert Browning

Documentation Specialist