Case Study: Colorpak achieves near-zero errors and world-class service with Nintex Promapp (Nintex)

Colorpak Simplifies Processes and Dramatically Improves Customer Experience

Colorpak is a manufacturer and printer of cardboard cartons and packaging for major consumer brands. Facing an ultra-competitive market and high client expectations, the company needed a consistent way to manage risk and incidents, improve customer service while implementing a new ERP, and increase staff engagement.

They implemented Nintex Promapp to map processes, train staff, and add risk and incident management (including ISO, H&S, GMP/HACCP). As a result issues are spotted and resolved earlier, staff take ownership of continuous improvement, delivery accuracy rose from typical daily rates of 90–95% to error‑free stretches, and customer satisfaction moved Colorpak to the top supplier level.

Colorpak

Garth Pickett

General Manager