Case Study: Christchurch City Council achieves a process-driven culture and streamlined, consistent service delivery with Nintex Process Manager

Christchurch City Council - Customer Case Study

Christchurch City Council, the local government authority in New Zealand serving the city’s community services with over 2,800 staff, is undertaking a modern workplace and cloud transformation. The Council faced fragmented, manual and out‑of‑date process documentation that risked losing institutional knowledge, creating inconsistent service delivery and complicating compliance for statutory teams.

By adopting process management and automation with Nintex Process Manager, teams documented and digitized key workflows and forms, introduced visual dashboards, and automated routine steps. The outcome has been less manual work and fewer errors, faster onboarding and better training, improved compliance and data visibility, and stronger retention of organisational knowledge — with frontline teams (for example water and wastewater) moving from resistance to advocacy.

Christchurch City Council

Gary Tibble

Process Manager Promaster and Continuous Improvement Specialist