Case Study: Character Cabinets achieves process efficiencies and consistent on-time quality with Nintex Promapp

Character Cabinets Builds a Strong Process Culture

Character Cabinets (Character Group) is a Western Australian manufacturer of cabinetry and stone benchtops for about 2,000 homes a year. Although they mass-produce, every kitchen is unique and strict build timelines are critical; without documented standard work they were losing time, making mistakes, unable to manage risk or improve processes, and putting builders’ schedules—and their reputation—at risk.

The company implemented Nintex Promapp after a successful business case showed it would pay for itself in about six months. Wide staff engagement and collaborative process mapping made procedures accessible on the shop floor, leading to consistent on-time delivery, improved quality and risk management, and a stronger reputation that has driven business growth.

Character Cabinets

Daniel Giles

Lean Operations Facilitator