Case Study: Communications and Information Technology Commission achieves 50–70% faster time-to-market with Nintex K2 Five (Nintex)

Bringing powerful solutions to market in less than half the time

The Communications and Information Technology Commission (CITC), Saudi Arabia’s ICT sector regulator, needed to ensure affordable, high-quality communications services for users across government, service providers and consumers. Facing frequent regulatory changes, CITC’s legacy tools and processes forced every e-service to be rebuilt from scratch, with typical development taking 3–4 months; the slow, inflexible approach required external contractors and caused delays and user frustration across its 400+ staff and many external user organizations.

CITC implemented Nintex K2 Five as a low-code workflow engine with Arabic support and reusable code libraries, giving one architecture for rapid development and deployment. An internal team of ~20 now builds and maintains solutions in-house, delivering average projects in one month or less (cutting time-to-market by 50–70%), producing 60+ automated e-services, improving efficiency, security and KPI tracking, and significantly increasing user satisfaction.

Communications and Information Technology Commission

Omar I. Al-Sadhan

Business & Systems Analysis Team Lead