Case Study: Global Car Manufacturer achieves consistent dealership service and improved customer experience with Nintex Promapp (Nintex)

Best practice shared across global car manufacturer’s Australian dealerships

A global car manufacturer's Australian service division was struggling with inconsistent service delivery across its dealer network. Critical procedures lived in long, seldom-used manuals or in managers' heads, making best-practice sharing, onboarding, and audit readiness difficult and leaving customer experience and compliance variable.

The division implemented Nintex Promapp to capture and publish bite-sized process maps and editable templates that retain institutional knowledge while allowing dealers flexibility to adapt. This simplified onboarding and succession planning, streamlined compliance audits, encouraged frontline engagement in continuous improvement, and delivered more consistent, higher-quality customer service—boosting dealer efficiency and profitability.