Case Study: Liebherr Hausgeräte achieves faster repairs and improved customer service with Nintex K2 Five

Benefits300 seamless connections20+ workflows createdImproved customer experienceLiebherr Hausgeräte puts customer service first using K2 Software to speed effective repair request process

Liebherr Hausgeräte, a German manufacturer of domestic refrigerators and freezers, needed a more powerful way to automate complex end-to-end workflows. Existing tools like SharePoint and a legacy automation platform couldn’t support customer-initiated repair processes or seamless collaboration with over 300 external service partners—especially after migrating to Microsoft Dynamics CRM, which couldn’t be opened to partners without costly licenses.

By implementing Nintex K2 Five, Liebherr built more than 20 integrated workflows and over 300 seamless connections in two years, enabling customers to submit repair requests via a website form that automatically feeds Dynamics CRM and routes jobs to the nearest approved partner. The result: faster, more efficient repairs, streamlined quality control, easy prototyping (e.g., a new promo process built in under three days), and a noticeably improved customer experience.

Liebherr

Marcel Maier

CRM Project Leader