Case Study: Banking Institution achieves rapid breach recovery, 100% accuracy and major cost savings with Nintex Foxtrot RPA

Banking Institution - Customer Case Study

A Massachusetts-based $500M community bank faced a major customer-impact challenge after the 2013 Target breach: roughly 900 debit cards were potentially compromised and the bank needed to notify customers, note accounts, lower transaction limits, cancel and reissue cards — all on a tight timeline and before an official CAMS alert arrived. Manually completing these tasks would have taken days and required costly outsourcing or long staff overtime.

The bank used Nintex Foxtrot RPA to automate identification of affected accounts, generate letters and emails, update account notes and limits, and reissue cards. The bots reissued cards at about 6 per minute and updated accounts at 10 per minute; 40% of replacement cards were issued by the same Friday and the rest by Monday, with half activated within a week. The automation condensed days of work into hours, ensured accuracy, saved thousands in outsourcing and lost interchange, and produced reusable scripts to streamline future breach responses.