Case Study: Auswide Bank achieves 5x faster loan approvals and improved customer experience with Nintex

Auswide Bank is on the road to improve customer experience with Nintex

Auswide Bank, a Queensland-based financial institution serving more than 85,000 customers, launched its “Road to Right” initiative to ensure it gets things right for customers the first time. To achieve better customer experience the bank needed a simple process-management tool and a no-code way to automate and digitize customer-facing workflows.

Auswide implemented the Nintex Platform—using Promapp for process mapping plus Nintex Workflow and Forms—to document over 900 processes and automate key journeys like loan origination and personal banking. The result: a 5x improvement in loan origination approvals, stronger cross-organizational collaboration and measurable process efficiencies that enhance customer experience.

Auswide Bank

Damian Hearne

Chief Customer Officer