Case Study: Metropolitan Redevelopment Authority achieves 20% faster contract approvals and 6X greater workflow agility with Nintex

Australian Agency Speeds Agility with 6X Increase in Workflow Flexibility

The Metropolitan Redevelopment Authority (MRA), a Perth government agency managing hundreds of contracts worth about AU$500 million a year, faced a slow, opaque contract approval process that could involve up to 100 steps and 10 approvers. The procurement team lacked real-time visibility, found notifications and audit tracking inadequate, and struggled to implement workflow changes quickly and cost‑effectively.

Connected Systems implemented Nintex Workflow on MRA’s SharePoint platform to automate the multi‑level contract process with customizable e‑mail approvals, a visible workflow status portal and a full audit trail. The change delivered a 20% reduction in approval time, a 35% lower implementation cost/time versus custom development, and a 6× increase in the frequency of workflow updates (monthly vs twice yearly), enabling faster bottleneck resolution and higher staff productivity.

Metropolitan Redevelopment Authority

Paul Atkins

Director of Procurement and Contracts