Case Study: Aioi Nissay Dowa Insurance achieves improved risk management and compliance visibility with Nintex Promapp

Aioi Nissay Dowa Insurance Raises Risk Management Awareness and Improves Transparency

Aioi Nissay Dowa Insurance Company Australia (ADICA), a ~100‑employee general insurer, needed to scale down branch operations into run‑off while standing up local underwriting. That change exposed gaps in process visibility, risk management and regulatory compliance (APRA), prompting ADICA to seek a business process management solution to centralize procedures and reduce operational risk.

ADICA implemented Nintex Promapp to embed risk and compliance directly into mapped processes, link risks to mitigating policies, and maintain a central, version‑controlled repository with clear audit trails. The result was improved process visibility, stronger risk and compliance awareness across the business, easier new‑user training, simplified process management and a clearer audit trail for regulatory obligations.

Aioi Nissay Dowa Insurance

Narelle Iacono

Internal Audit and Risk Manager