Case Study: Flight Centre cuts onboarding time by 80%+ with Nintex Automation K2

Flight Centre cuts onboarding time by more than 80% — without hiring a single developer

Flight Centre, one of the world’s largest travel retailers, needed a faster way to onboard corporate clients and respond to urgent travel disruptions, but its small, mostly non-technical team lacked the developer resources to build custom solutions. Using Nintex Automation K2, Flight Centre set out to streamline onboarding and create rapid-response workflows without adding headcount.

With Nintex’s K2, Flight Centre connected Salesforce and other systems to automate onboarding, refunds, and crisis alerts through a drag-and-drop interface. The result was a cut in onboarding time of more than 80% — from over 30 days to just five to seven — while enabling the team to do the equivalent work of several developers without hiring any, and to deploy new workflows in days instead of months.

Flight Centre

Nick Williams

Head of Digital Workplace