Case Study: Fidelity achieves enterprise-wide self-service automation with Nintex K2

Fidelity International creates a self-service portal for employees with K2

Fidelity International needed a scalable, low-code way to streamline complex workflows and reduce operational effort across its global teams. Working with Nintex and its K2 platform, the company set out to build a self-service employee portal that could handle everyday requests more efficiently.

Nintex implemented the TechHub Toolbox using mostly out-of-the-box K2 capabilities, integrating with systems like ServiceNow and Microsoft Graph to support services such as software installs, mailbox requests, access management, and device unlocks. The result was more than 75 solutions deployed and over 230 workflow processes delivered across 3 regions, with the portal now serving over 10,000 users, nearly 6,000 visits per month, and more than 100,000 requests handled.

Fidelity

Steve Collins

Technical Consultant