Case Study: WISE Employment achieves process excellence — 100 processes published and 60% DES market share growth with Nintex Process Manager

WISE Employment puts Nintex Process Management to work for process excellence

WISE Employment is an Australian not‑for‑profit that helps more than 34,000 people a year into work through Disability Employment Services (DES) and jobactive programs. After DES referral rules changed and the organisation grew rapidly, WISE found its process documentation was inconsistent, decentralized and largely out of date—stored across Word, Excel and Visio—leading to errors, duplication, poor customer experience and little continuous improvement.

With executive support WISE adopted Nintex Promapp to standardize, publish and continuously improve processes. In 12 months they mapped 100 processes (over 21,000 views), removed unnecessary steps and automated manual forms, and embedded a customer‑centric improvement culture—delivering a 4.8/5 overall process rating, significant ROI and a 60% increase in disability services market share.

Wise Employment

Kon Stoilas

Organizational Development & Learning Manager