Case Study: Warringah Council achieves streamlined processes and improved operational efficiency with Nintex Process Manager

Warringah Council - Customer Case Study

Warringah Council, committed to the Australian Business Excellence Framework, needed a simple, reliable way to document and manage its processes. Previous Visio-based maps were complex, rarely updated and poorly adopted, so the council faced low engagement, unclear responsibilities and inefficient handovers that threatened compliance and service delivery.

To address this the council implemented a governance model and rolled out Promapp as a user-friendly BPM tool, backed by a two-year change program, stakeholder engagement and Six Sigma-trained facilitators. The result was clearer, up-to-date process documentation, faster onboarding, reduced rework and training costs, improved compliance and stronger staff ownership — with Promapp becoming the cornerstone of ongoing improvement activities.

Warringah Council