Case Study: Virgin Australia achieves streamlined data collection and major HR time savings with Nintex Process Manager

Virgin Australia takes an automation journey with Nintex

Virgin Australia, the second-largest airline in Australia, faced a major operational challenge: a large, highly mobile workforce had to submit and process many daily forms, and data collection relied on manual, error-prone processing across multiple teams. This created delays, follow-ups, and diverted staff time away from higher-value work.

By implementing the Nintex Process Platform, Virgin Australia replaced emails and Word documents with automated online forms, centralized workflow management, and cost-effective connectors. The platform enabled rapid, low-code deployment and team-driven automation — from onboarding to safety and HR workflows — producing better data quality, stronger governance, and measurable savings (for example, HR reduced position-description work from three days a week to about one hour per day, a two-thirds weekly reduction).

Virgin Australia

Mark Bardsley

Workflow Automation Team Lead