Case Study: Transdev achieves 5 ISO certifications and safer, streamlined operations with Nintex Process Manager

Transdev Auckland Overhauls Process Management and Improves Operations

Transdev Auckland operates the city's passenger rail network, with about 580 staff and more than 19 million passenger journeys a year. Facing a complex mix of safety policies and projects—and a senior-management directive to achieve certification to five international standards within one year—Transdev needed an integrated, easy-to-use, customisable process and risk-management system to make operations seamless and transparent.

They implemented Promapp, using process mapping, customised forms and the risk module to simplify procedures, improve hazard and incident reporting, assign tasks and attach evidence for audits. The rollout increased staff engagement and transparency, helped streamline projects and audits, and enabled Transdev to achieve compliance with five international standards in under a year—becoming the most highly certified company in the Transdev group.

Transdev

Martina McVey

Transdev