Case Study: Toyota Financial Services achieves agile process improvements and faster onboarding with Nintex Process Manager

Toyota Financial Services - Customer Case Study

Toyota Financial Services (TFS), the finance arm of Toyota Motor Corporation (including Toyota Finance Australia & New Zealand), had long embraced the Toyota Way and Kaizen but struggled with how it managed documented processes. Processes and policies were stored as lengthy Word documents that were hard to understand and slow to update, leaving TFS without an effective way to manage ongoing improvements and change.

TFS selected Promapp for its ease of use, web-based model (hosted internally for compliance), and the ability to assign process owners so any employee can edit or suggest improvements; a seven-person kick-off group rolled out the approach. Within six months Promapp reduced training time for new or promoted staff, made roles and processes easier to navigate with a drill-down structure, boosted collaboration, and accelerated continuous process improvement.

Toyota Financial Services

Thomas Kohlenbach

Local Process Engineer