Case Study: Thrifty New Zealand achieves smooth system upgrades and up-to-date, accessible processes with Nintex Process Manager

Thrifty New Zealand - Customer Case Study

Thrifty, the NRMA-owned car rental business in New Zealand with around 150 staff across 30 locations, faced outdated, paper-based processes and needed to upgrade its car‑rental system. The change threatened many interdependent workflows and required a clear, low‑effort way for busy teams to understand what would change and how it would affect day‑to‑day work.

Thrifty appointed a process champion and used Promapp to capture, tag and publish processes, running discovery workshops with users and vendors to update workflows and link training materials. The new system went live in nine months with high team buy‑in; processes were instantly accessible and up to date, implementation and training were smoother, NPS improved, and staff now check the system over 2,000 times a month.

Thrifty New Zealand

Jackie Reid

Thrifty New Zealand