Case Study: ITAC achieves centralized process management and consistent APM® project delivery with Nintex Process Manager

The top ranked design-build company, ITAC, is leveraging Nintex Promapp® to map and manage processes across its business

ITAC, a top-ranked U.S. design-build firm known for its trademarked Assured Project Management (APM®) methodology, needed a centralized digital way to capture institutional knowledge and speed onboarding as the company grew. Processes were scattered in binders, emails and employees’ heads, risking inconsistent project delivery and loss of critical know‑how.

ITAC adopted Nintex Promapp®—training core teams, creating “Pro‑Masters,” and running department “Promapp‑athons” and weekly build hours—to standardize process mapping and publishing. The company has mapped 1,100 processes and published nearly 500, embedding Promapp into onboarding and APM®, improving consistency, enabling continuous improvement, and laying the groundwork for future automation.

ITAC

Ann Coker

Director of Project Accounting and Processes