Case Study: Adelaide City Council achieves streamlined audit monitoring and reporting with Nintex Process Manager

The finance team at Adelaide Council uses Nintex Promapp® for internal audit recommendations and risk management, driven by legislative changes

Adelaide City Council’s finance team was struggling to meet new legislative requirements for internal financial controls, managing 89 separate risk and audit processes across Word documents and spreadsheets. Manual auditing, analysis and reporting were time-consuming and error-prone—producing a single report could take up to two days—and made it difficult to track audit recommendations and maintain cross-department visibility.

The council implemented Nintex Promapp as an integrated hub to document processes, automate accountability and centralize audit findings. The platform lets auditors enter findings directly and exports statistical reports in seconds (the team reports processing ~100 audits in 30 seconds), improving real-time communication, follow-up on recommendations, compliance and overall efficiency with a seamless, easy-to-use rollout.

Adelaide City Council

Annette Pianezzola

Senior Risk & Controls Analyst