Case Study: Taupo District Council achieves simplified processes and faster service delivery with Nintex Process Manager

Taupo District Council - Customer Case Study

Taupo District Council, which serves the towns of Taupo, Turangi and Mangakino (about 32,500 people), faced highly complex, paper‑heavy processes—notably the building consent workflow—that made it harder to adapt to legislative change and respond quickly to ratepayers. The council needed a simple, scalable way to clarify end‑to‑end workflows and reduce bureaucracy.

They adopted Promapp’s intuitive process‑management software to break “mega” processes into manageable end‑to‑end maps, create a single repository of procedures and train staff quickly (often in about half an hour). The result was simplified processes, measurable time savings, stronger staff ownership and accountability, and faster, more consistent responses to customers.

Taupo District Council

Jamie Dale

Total Quality Manager