Case Study: Tararua District Council achieves rapid onboarding and knowledge continuity with Nintex Process Manager

Tararua District Council Standardizes Processes and Improves Accountability

Tararua District Council, which documents over 800 processes for running services from libraries to elections, faced a knowledge gap when long‑serving staff prepared to leave: documented processes covered only about 90% of daily tasks, leaving many small but important activities uncaptured and creating risks for continuity and recruitment transparency.

By adding Promapp’s onboarding and training module the council identified and filled those gaps, tracked staff skills against existing processes, and made role expectations explicit. New hires and elected members become productive faster and more confident, experienced staff are less interrupted, recruitment costs and errors fall, and leadership gains assurance that governance and operational knowledge are consistently retained.

Tararua District Council

Peter Wimsett

Manager of Strategy and District Development