Case Study: Ricoh Australia achieves streamlined quality and compliance with Nintex Process Manager

Ricoh’s commitment to quality yields success

Ricoh Australia, a Sydney‑based provider of printers, projectors, document management and IT services, had doubled in size through acquisitions and new service lines. Its aging, internally built quality system stored procedures, processes and forms in different places with unclear ownership, making it difficult to maintain ISO (9001/14001/27001) and CarbonZero compliance, enforce review cycles or give field staff easy access to up‑to‑date process information.

Ricoh piloted and then rolled out Nintex Promapp to centralize process documentation, assign subject‑matter owners, enforce review dates and share read‑only procedures with customers and field teams. The platform became a single source of truth, delivering immediate benefits: streamlined compliance and operations, faster onboarding, clearer ownership, better field communication and a more consistent customer experience, enabling ongoing continuous improvement.

Ricoh Australia

Declan O’Reilly

Business Excellence Manager