Case Study: Queanbeyan-Palerang Regional Council achieves a smooth merger and streamlined, standardized processes with Nintex Process Manager

Queanbeyan-Palerang Regional Council - Customer Case Study

Queanbeyan-Palerang Regional Council, formed by the merger of Queanbeyan City Council and Palerang Council, faced a tangle of overlapping processes, thousands of SOPs and complex health & safety requirements across two organisations. They needed a simple, user-friendly way to capture standard processes, manage variations for different teams and worksites, and ensure a smooth, low-disruption merger.

The council implemented Promapp with the process variant management add‑on to create baseline processes with controlled variations, train staff, and centralise SOPs. The solution simplified and reduced processes, made health & safety procedures easier to apply by team, automated change notifications across variations, improved staff engagement and customer satisfaction, sped up approvals and enabled a smooth transition.

Queanbeyan-Palerang Regional Council

Damian McFarlane

Organisational Excellence Officer