Case Study: Accident Compensation Corporation New Zealand achieves a single source of truth with Nintex Process Manager

Organisation streamlines processes and creates unified information repository for process mapping and management

Accident Compensation Corporation (ACC) of New Zealand — established in 1974 and serving 4.8 million residents and visitors — needed to improve how its 3,500 staff accessed, understood and kept process information up to date after a 2016 staff survey highlighted gaps. With more than two million claims processed annually across complex, interrelated activities, ACC sought a single source of truth to support consistent decision making and continuous improvement.

ACC deployed Nintex Promapp in a phased rollout to document and govern key processes, making process maps, policies and attachments readily available to staff. The platform now hosts more than 1,230 content pages, enables process ownership and easy updates, and has driven more consistent service outcomes, reduced time spent searching for documents, and strengthened a positive process culture across the organisation.

Accident Compensation Corporation New Zealand

Aditi Noronha

Business Process Improvement