Case Study: Colorpak achieves world-class quality and service delivery with Nintex Process Manager

Nintex Promapp helps Colorpak perform at a worldclass level

Colorpak, an Australian packaging manufacturer and subsidiary of Graphic Packaging International, produces cardboard cartons for a wide range of consumer products. Facing an ultra-competitive market and high client expectations, they had no single way to manage risk or log incidents while implementing a new ERP and sought to improve customer service and staff engagement.

They deployed Nintex Promapp, training all staff to map processes and using risk and incident management add-ons to create a single source of truth and integrate ISO/GMP/HACCP requirements. The outcome was higher employee engagement, proactive incident detection and faster resolution before issues reached clients, improved quality and delivery (moving from 90–95% accuracy on a good day to weeks without errors), and top-level customer satisfaction.

Colorpak

Garth Pickett

General Manager