Case Study: New Zealand Companies Office achieves time and cost savings and stronger ISO 9001 compliance with Nintex Process Manager

New Zealand Companies Office - Customer Case Study

MBIE NZ Companies Office is a central government body responsible for maintaining 22 registers, handling about 400 calls and 4,000 transactions a day with a 45‑person operation. Because the accuracy of their data directly affects real businesses and lives, keeping ISO 9001–level process documentation up to date was a major challenge: complex end‑to‑end processes were maintained manually, changes were hard to track, and a small team struggled to manage revisions across the organisation.

They implemented Promapp’s cloud BPM to automate documentation, version control, role‑based access and publishing, and to give teams ownership of their processes. The result was faster, more accurate updates, improved transparency and security, easier ISO 9001 compliance, and significant efficiency gains (the QA function went from five staff to two), saving time and money while keeping everyone on the latest approved procedures.

New Zealand Companies Office

Anita Savelio

Quality Assurance Team Leader