Case Study: Ministry of Business, Innovation and Employment (MBIE) achieves faster, more accurate processes and ISO 9001 compliance with Nintex Process Manager

MBIE maintains ISO 9001 and ensures reliable data with Nintex Process Manager

MBIE New Zealand Companies Office supports business registers with 45 staff handling about 400 calls and 4,000 transactions a day across 22 registers and international advisory work. Maintaining ISO 9001 compliance manually — documenting complex, end-to-end processes, tracking every change and version, and keeping information current — was time-consuming and required disproportionate effort from a small quality team.

They implemented Nintex Promapp to automate process documentation, version control, access permissions and notifications, and to let teams maintain their own processes. The change cut workload and costs (QA staffing reduced from five to two), improved accuracy, transparency and training, simplified ISO 9001 maintenance, and sped up reviews and updates.

Ministry of Business, Innovation and Employment (MBIE)

Anita Savelio

Quality Assurance Team Leader