Case Study: Regional Australia Bank achieves streamlined process variation management and better customer service with Nintex Process Manager

Managing process variations helps to reduce risk

Regional Australia Bank, a nearly 50-year-old member-owned bank in Australia and a prominent alternative to the “Big Four,” was grappling with increasing complexity in its lending processes. Different steps for products, users and channels had produced duplicate, hard-to-maintain process documents, creating an administrative headache and eroding staff confidence in the single source of truth.

By implementing Nintex Promapp’s Process Variant Management, the bank moved to one standard process with controlled variations so updates propagate correctly. This eliminated multiple versions, made it fast and simple for staff to access the right variation, streamlined administration, rebuilt trust and consistency in practice, and improved staff morale and customer service while supporting continuous improvement.

Regional Australia Bank

Jaid Dawson

Business Performance Improvement Team Manager