Case Study: Liverpool City Council achieves streamlined processes and ~$60,000 annual savings with Nintex Process Manager

Liverpool City Council improves document process with Nintex

Liverpool City Council, a fast‑growing local government in western Sydney with 800+ staff, faced rising demand and a proliferation of internal processes ahead of major development driven by the new Western Sydney International Airport. Many procedures were inefficient or undocumented — often existing only in staff members’ heads — creating risk of knowledge loss and a need for a reliable process management system.

The council deployed Nintex Promapp and formed a cross‑functional improvement team to review processes; of 563 critical processes identified, more than 320 have been reviewed and mapped. The initiative has streamlined operations, reduced errors and downtime, improved customer satisfaction and audit/risk capabilities, enabled executive reporting via dashboards and on‑demand training, and delivered roughly $60,000 in annual time and process‑review savings.

Liverpool City Council

Peta Kinnane

Acting Audit and Risk Coordinator