Case Study: Leading Australian Bank achieves rapid ROI and automates core processes with Nintex Process Manager

Leading Australian Bank - Customer Case Study

A leading Australian bank faced the challenge of reducing manual, repetitive work across core banking processes while maintaining clear governance, visibility and handoffs between humans and bots. They needed a way to document processes, manage exceptions without over-building complexity, and avoid “black box” automation that would be hard to maintain.

The bank captured core processes in Promapp, identified RPA opportunities and deployed an initial five bots using a business-led model (90% of build effort from internal teams). The program delivered rapid ROI (in some cases within months), improved visibility of bot tasks and bot–human handoffs, simplified exception handling via process notes, and strengthened governance — and the bank is now exploring AI-driven workflow routing next.