Case Study: Lands’ End achieves faster, more accurate custom order processing with Nintex Process Manager

Lands’ End learns to thrive in the new world of work

Lands’ End, the uni-channel retailer of casual clothing, accessories, footwear and home products, needed to fix a manual, time-consuming, error-prone process for managing custom logoed apparel orders. The company wanted to speed up delivery, reduce rework and costs, and improve accuracy for its special-order customers with the help of Nintex Process Manager.

Using Nintex Process Manager, Lands’ End built a streamlined end-to-end workflow with Nintex Forms and Workflows on SharePoint and Nintex Workflow Cloud. The solution automated order intake, customer sizing forms, approvals, vendor routing, and status tracking, improving key KPIs like time-to-benefit, productivity, and accuracy; Lands’ End has also deployed 80+ Nintex-based solutions, with an average 120% ROI in efficiency gains.

Lands’ End

Zach Munns

Senior Project Manager