Case Study: Department of Justice & Regulation achieves simplified, standardized processes and stronger ownership with Nintex Process Manager

Integrate process improvement efforts with risk management

The Infringement Management and Enforcement Services (IMES) unit at Victoria’s Department of Justice and Regulation — a 170‑person team responsible for road safety, civil compliance, debt collection and managing assets of crime — was struggling with fragmented, hard‑to‑find procedures captured in Word and Visio. Unclear process ownership, inconsistent workflows and a weak induction program meant procedures were rarely updated, poorly communicated and often not followed.

IMES trialed and adopted Nintex Promapp’s cloud solution for its usability and fit, creating a single, searchable source of standardized process knowledge with version history, draft sharing and configurable reminders. The outcome: clearer process ownership and accountability, easier updates and sharing, faster inductions and measurable improvements in process understanding, workflow and risk management.

Department of Justice & Regulation

Alan Jones

IMES