Case Study: Horowhenua District Council achieves a single source of truth and reduced administration time with Nintex Process Manager

Horowhenua District Council - Customer Case Study

Horowhenua District Council delivers a wide range of community services — from LIM reports and consents to dog registrations and waste management — but struggled with a large number of disparate systems and undocumented processes. Much knowledge lived in people’s heads or in manuals, making induction slow, risking loss of expertise when staff left, and creating duplication and extra administrative work.

The council implemented Promapp as a single, organization-wide process platform so staff can easily document, find and update processes themselves. The result: a single source of truth that reduced administration, eliminated duplicate documentation, simplified inductions and audits, captured knowledge before departures, enabled ongoing process improvements, and facilitated cross-council sharing of best practices.

Horowhenua District Council

Chelsea Carlyle

Application Support Analyst