Case Study: Gosford City Council achieves streamlined, merger-ready processes and empowered staff with Nintex Process Manager

Gosford City Council - Customer Case Study

Gosford City Council on the New South Wales Central Coast faced a fragmented way of working: processes were kept in different formats, sometimes only in staff heads, and critical process knowledge had left with former employees. When a potential merger with neighboring Wyong was announced, the council needed a clear, accessible picture of current “as is” processes to support due diligence and create a unified, efficient organization.

The council rolled out Promapp with staff workshops and training, mapped processes for both councils, and used the platform’s collaboration features so teams could contribute and comment. The result was a single, searchable process repository, streamlined and comparable processes ready for merger decisions, and energized staff who felt empowered to help build a better, more customer-focused council.

Gosford City Council

Virginia Cross

Continuous Improvement Officer