Case Study: Fisher & Paykel achieves global process standardisation and process excellence with Nintex Process Manager

Fisher & Paykel - Customer Case Study

Fisher & Paykel, an 80‑year‑old global appliance brand with distribution across NZ, the US, Europe, India, China, the Pacific and Australia and factories in Mexico, Italy, Thailand and New Zealand, needed to implement a global manufacturing strategy. The company faced fragmented, outdated local process documents and had to transfer knowledge to new sites, maintain consistent quality and standardize practices across multiple countries and functions.

They adopted Promapp, a web‑based, intuitive process‑mapping platform with cloud access and factory touch‑screens, to create a single source of standardized processes. The rollout captured global best practice, clarified cross‑functional roles, sped onboarding, improved efficiency and quality, and expanded beyond manufacturing into customer service, supply chain, HR and finance—supporting Fisher & Paykel’s business‑excellence goals.

Fisher & Paykel

Steve Clark

Head of Risk and Assurance