Case Study: Environment Southland achieves a single source of truth and faster staff onboarding with Nintex Process Manager

Environment Southland outgrew Visio for process improvement

Environment Southland, which manages more than three million hectares of New Zealand’s Southland region, faced rising staff numbers and changing legislation while relying on scattered Visio-based procedures. Staff found processes hard to find and time-consuming to maintain, so the council needed a single source of truth where users could create, edit, review and access standardized processes.

They implemented Promapp for a simple, scalable process-management platform, added a process-approval workflow to drive manager engagement, and formed a cross-organizational governance group. By mapping both routine and legislative processes and trialing Promapp’s risk add-on for health and safety, the council sped up onboarding, reduced interruptions and training costs, improved after-hours handling and created one accessible, continuously improving source of process knowledge.

Environment Southland

Paula Burke

Principal, Records Systems and Office Support