Case Study: Genesis Energy achieves process simplification and time savings with Nintex Process Manager

Continuous improvement benefits due diligence efforts

Genesis Energy is a New Zealand state‑owned generator and the country’s largest energy retailer, serving 670,000 customers with over 1,000 employees. Facing partial privatization and the in‑housing of an externally contracted contact centre, the company needed accurate, consistent process documentation for due diligence, to retain critical corporate knowledge, and to reduce wide regional variations and inefficiencies.

Genesis Energy implemented Nintex Promapp with straightforward rollout and vendor support across trading, wholesale, H&S and IT. The tool aligned with Lean Six Sigma practices, simplified processes to seven‑or‑eight clear steps, standardized operations across sites, and delivered time and cost savings while retaining knowledge — providing a measurable launchpad for continuous improvement and stronger process governance.

Genesis Energy

Howard Follas

Nintex Promapp Specialist