Case Study: ConnectWise achieves 75% process library reduction and streamlined process management with Nintex Process Manager

ConnectWise seamlessly integrates multiple business units using Nintex Promapp®

ConnectWise, a provider of software and services for technology solution providers, faced fragmentation after bringing four business units together. Duplicate and outdated documents, inconsistent processes and cloned variations created “seams” that slowed work, made changes time-consuming, and cluttered their SharePoint library.

They implemented Promapp’s process management software, chosen for its simplicity, visual workflows and SharePoint integration, plus a process variant add‑on. The result: about 1,500 processes documented, more than 100 staff contributing weekly, a projected 75% reduction in library size, faster single-source updates that push to all variants, and improved feedback, communication and onboarding.

ConnectWise

Robert Browning

Documentation Specialist