Case Study: Christchurch City Council achieves streamlined, consistent service delivery with Nintex Process Manager

Christchurch City Council builds a process culture with Nintex

Christchurch City Council, the local government authority serving Christchurch, New Zealand, employs over 2,800 staff to deliver essential community services. Facing a modern workplace transformation — accelerated by COVID-19 and a move to the cloud — the Council grappled with manual, out-of-date, and undocumented processes that risked losing institutional knowledge and made consistent, compliant service delivery harder.

The Council adopted process management (using Nintex Process Manager) to document and automate key workflows, introduce digital forms, and build visual dashboards. The change reduced manual work, improved accuracy and onboarding, strengthened compliance for statutory teams (notably water and wastewater), and made operational data easier to share and act on — delivering immediate value and fostering a process-focused culture.

Christchurch City Council

Gary Tibble

Process Manager Promaster and Continuous Improvement Specialist