Case Study: Character Group achieves consistent on-time delivery and standardized quality with Nintex Process Manager

Character Group - Customer Case Study

Character Cabinets (part of Character Group) manufactures cabinetry and stone benchtops for about 2,000 homes a year in Western Australia. Although they mass-produce, every kitchen is unique and strict build timelines are critical; the company lacked documented standard work, which led to lost time, errors, unmanaged risks and missed schedules that threatened customer relationships and profitability.

To fix this they implemented Promapp’s cloud-based process mapping across management, supervisors and frontline staff, making procedures accessible on workshop terminals and used daily. The change drove faster, more consistent production, better risk detection, stronger team engagement and standardized quality—paying for itself within months and helping Character Group win new business and a stronger reputation despite a downturn.

Character Group

Daniel Giles

Lean Operations Facilitator