Case Study: Global Car Manufacturing Company achieves consistent service excellence across Australian dealerships with Nintex Process Manager

Best practice shared across global car manufacturer’s Australian dealerships

A global car manufacturer’s Australian service division was struggling to deliver consistent, high-quality customer service across its dealer network. Important procedures were buried in long manuals or in managers’ heads, leading to wide variation in processes, poor knowledge sharing, and difficulty onboarding staff or managing compliance.

The division rolled out Nintex Promapp to capture and share bite-size, customizable process maps and templates. Dealers can easily access, edit and drill into the right level of detail, preserving institutional knowledge while retaining local flexibility. The result: faster onboarding and succession planning, smoother compliance audits, more consistent customer experiences, operational efficiencies and a culture of continuous process improvement.