Case Study: Auswide Bank achieves 5x faster loan approvals and improved customer experience with Nintex Process Manager

Auswide Bank is on the road to improve customer experience with Nintex

Auswide Bank, a Queensland-based financial institution headquartered in Bundaberg with about 250 staff, $3B in assets and 85,000 customers, launched its “Road to Right” initiative to ensure it delivers the right customer outcomes first time, every time. To achieve that goal the bank needed an easy-to-use process management solution and no-code tools for automation and digital forms to better understand and improve customer-facing processes.

Auswide implemented the Nintex Platform—using Promapp for process mapping plus Nintex Workflow and Forms—to map 900+ processes and automate key workflows like loan origination and personal banking. The result: a fivefold improvement in loan origination approvals, stronger cross‑organization collaboration and measurable process efficiencies that improve the customer experience.

Auswide Bank

Damian Hearne

Chief Customer Officer