Case Study: Blue Central achieves 75% faster turnaround and consistent service delivery with Nintex Process Manager

Australian Hosting Company chooses Promapp for rapid growth

BlueCentral is a leading Australian managed hosting provider delivering enterprise‑grade IaaS to more than 200 enterprise clients and thousands of small businesses. During a period of rapid growth the company needed to mitigate operational risk by making processes repeatable, consolidating corporate knowledge and ensuring consistent customer outcomes regardless of which team member handled an account.

BlueCentral selected Promapp for its flexibility, intuitive interface and strong customer support, rolled it out with local “knowledge champions” and targeted training, and encouraged cross‑team collaboration on process design. The implementation drove quick adoption (page views rose ~500% during early rollout), cut turnaround times by 75%, reduced failed changes and change‑related impact, preserved institutional knowledge during staff turnover, sped up onboarding and improved consistent service delivery.

Blue Central

Colin Morgan

Customer Service Manager