Case Study: Elite Plumbing and Heating improves service, sales, and satisfaction with Ninox

Ninox Improves Service, Sales and Satisfaction for Elite Plumbing and Heating

Elite Plumbing and Heating (EPH), a plumbing and heating specialist serving residential and commercial clients, was managing quotes, invoices, and customer records manually in Word and Excel. This made the process time-consuming, office-bound, and slow for customers waiting on quotes, creating a risk of losing business to competitors.

Using Ninox, EPH built a cloud-based solution to manage customer data, quotes, invoices, and supplier details, while enabling staff to complete paperwork on-site via mobile phones and iPads. Ninox also helped automate tracking, reporting, and customer reminders, saving the team 1 hour per week on quotes and 2 hours per week on invoices, improving sales conversions, customer experience, and business mobility.

Elite Plumbing and Heating

Jeremy Tagg

Business Owner