Case Study: ms personal & service GmbH doubles survey response rate with Ninox

ms personal & service GmbH - Customer Case Study

ms personal & service GmbH, a staffing company with over 300 partners and four locations, struggled with low response rates and high manual effort from paper-based customer satisfaction surveys. To modernize their feedback process they moved to a digital solution built around the low-code platform Ninox.

With support from 02100 Digital GmbH, Webflow was used to present questionnaires, Make automated data transfer, and Ninox became the central database for managing and analyzing responses and generating personalized forms. The Ninox-based solution cut a multi-step manual process to a single click, sends automatic seven-day reminders, and doubled the survey response rate (100% more responses) while delivering much faster, easier feedback and substantial time savings.

ms personal & service GmbH

Peter von der Ahé

Chief Executive Officer