Case Study: Discovery Yachts achieves streamlined customer management with Ninox

Discovery Yachts Group - Customer Case Study

Discovery Yachts Group is a British luxury yacht builder that grew from making 4 yachts a year to 20, but its customer communication and workflows were fragmented across emails, call logs, to-do lists, and spreadsheets. The company needed a simple, customizable system to manage sales, customer care, support, and after-sales for highly bespoke yachts with long sales cycles and demanding owner expectations, so it chose Ninox.

Ninox provided Discovery Yachts Group with a custom database for CRM, customer management, event planning, sales, support, and after-sales, letting the team track the full customer journey from first enquiry through construction and post-sales care in one place. The solution works across desktop and mobile, even offline, and syncs when internet is available. With Ninox, the team can access correspondence, service requests, and invoices instantly, respond faster, deliver more personalized service, and support the company’s continued growth with a low-cost, easy-to-use system.

Discovery Yachts Group

Kerstin Langdon