Case Study: Lange Nelle achieves streamlined tour operations and automated communications with Ninox

A tour guide organisation gets a new lease of life

Lange Nelle is a non-profit that runs multilingual guided tours around Ostend and had been managing bookings largely with pen and paper and an awkwardly adapted theatre booking program. Faced with time-consuming edits, poor visibility of guide availability and no integrated way to manage opening hours, scheduling for 60+ guides, customer communications and invoicing, they looked for an all‑in‑one solution and chose Ninox.

Using Ninox, Lange Nelle now plans the entire process from enquiry to execution in a single platform: centralised communication, an in‑built calendar, automated invoice generation and a searchable database holding 300+ guided walks and the specialties of 60+ guides. Ninox-enabled features — including tracked emails and HTML buttons that trigger automated guide replies via the Ninox REST API — eliminated manual data entry, improved scheduling visibility and saved significant staff time.

Lange Nelle

Dirk Laga

Treasurer