Case Study: Wood ITC achieves 15 new customers and boosts technician productivity with NinjaOne

Wood ITC Nets 15 New Customers Leveraging NinjaOne Efficiency Drivers

Wood ITC, a Manchester-based MSP supporting 2,800 endpoints, was hindered by an unreliable RMM that caused frequent remote-access disconnects and slow vendor support, making timely ticket resolution difficult. To gain faster, more reliable remote access and better visibility, Wood ITC evaluated and adopted NinjaOne’s RMM and Patch Management (with SentinelOne integration noted) to replace their legacy tool.

NinjaOne delivered a centralized dashboard, dependable remote access, a script library, patch and asset management, and simple deployment—enabling Wood ITC to migrate 1,600 devices in two weeks, generate asset reports in under 30 seconds, and require no customer training. The switch to NinjaOne increased technician productivity and efficiency, freed time for customer projects and support, and helped Wood ITC win 15 net-new customers.

Wood ITC

Dale Royal

Project Technician